FAQs

FAQs

How do flower subscriptions work?

Flower subscriptions just mean that you will be brought beautiful, seasonal arrangements of the size and schedule that you prefer, on the day you prefer. You don’t have to do anything else! We will deliver the arrangements on the schedule you choose, and you will get to enjoy fresh farm flowers in your space. Once you are due for another delivery, you simply wash the vase and set it out so we can re-use the vase.

How do I sign up for flower subscriptions as an individual?

First, you should visit our shop to select your subscription options. Another great idea is to include any pertinent information we need for delivery. Once you complete your order, we will deliver your first arrangement as soon as possible, which may be the following week. That’s it!

How do I sign up for flower subscriptions as a business?

Please send us a message so we can ask you some questions and design your subscription!

What is your delivery area?

We currently deliver subscriptions to Seattle, Mercer Island, Bellevue, and Shoreline. If you are outside of that area, we can also deliver to an office, a friend, or a family member within that area. If none of that works for you, please send us a message to suggest a new delivery area!

How will I receive my flowers?

Delivery happens from 8am-5pm on the day you select at checkout. We deliver arranged flowers in vases with water. At checkout, you can leave us a note about your delivery preferences (or e-mail us afterwards). We will always try to deliver to your door, unless you tell us otherwise. For single-family homes, if no one is home, we will put the flowers in a shady spot. If your delivery address is an apartment or office building, we will work with building management to find a safe place to stash them.

How will I be billed?

Stripe will collect your credit card information at checkout. We will bill you automatically based on the options you selected at checkout. For example, if you chose weekly flowers, we will bill you weekly. We will continue to bill you automatically unless you modify or cancel your subscription. Changes and cancellations may take up to a week to implement.

I will be out of town, so I won’t get to enjoy my flowers this week. What are my options?

Oh, you have options! First, you can give your arrangement to a friend, family member, or a charity. In this scenario, we prepare your arrangement as usual, but will gift it to someone else. Second, you can let us know at least a week in advance, and we can pause your subscription for the following week, and you won’t be billed. Whichever option you choose, please make sure you let us know well in advance!

How do I change or cancel my subscription?

Go to your account and log in. Click on “Subscriptions” to view your active subscriptions. From there, you can modify your subscription or update your payment information. Changes and cancellations may take up to a week to implement.

What else should I know?

Subscriptions are for people who want flowers regularly. If you are looking for a one-time arrangement, please select the single bouquet. Also, while we will try to keep your flowers safe and happy, Folk Art Flowers cannot be held responsible for anything that happens once flowers are delivered. However, if you are unhappy for any reason, please contact us so we can try to make it right! We also have a separate Privacy Policy and Terms and Conditions that might help answer other questions you have.